Welcome to Behold Afrimart! Thanks for signing up. We’re BeholdAfrimart Ltd, a registered company in England and Wales (registration number 14719170) with our headquarters at 27 Guildford Street, LUTON LU1 2NQ.

By placing an order—whether by phone, fax, email, or online—you’re agreeing to our terms outlined in this Agreement. It covers our deliveries to you and your use of our website. This Agreement exists between you and Behold Afrimart, also referred to as “the Company” or “Behold Afrimart.”

DELIVERY SERVICES When you order from us, we make every effort to deliver as per the terms set by our delivery partners (Hermes, Royalmail, DHL, DPD, FedEx). The delivery charge depends on factors like your order’s value, weight, delivery date, and time. If something’s missing from your order, reach out to us so we can make things right.

While we aim for a seamless experience, circumstances beyond our control (like delays from delivery partners, postal strikes, or bad weather) may affect delivery times offered by them.

We’re not responsible for delays due to incorrect addresses provided by customers. It’s your responsibility to ensure the delivery address is accurate and that someone’s available during the delivery slot. Please note, we can’t accept liability for missed deliveries of perishable goods alongside dry ones.

If you instruct us or our delivery partners to leave a delivery unattended at your address, we’re not liable for any issues arising during that time—whether it’s theft, tampering, contamination, or changes in temperature affecting chilled or frozen items.

PRICE AND AVAILABILITY Sometimes, the products you order may be unavailable. If we can’t fulfill your entire order, we’ll do our best to substitute with the closest alternative.

PAYMENT We accept payments via Apple Pay, PayPal, and Credit/Debit cards. If your payment is declined, we reserve the right to collect owed funds from unprocessed transactions. Failure to pay on time may lead to suspension or termination of your access to our service. You’re responsible for any fees or costs incurred in collecting unpaid balances.

PRIVACY Protecting your privacy is crucial to us. We adhere to the General Data Protection Regulation regarding your personal information. We’re a Data Controller for the Personal Data we process in providing goods to you. We’ll respect your rights, keep your data secure, and only use it for the identified purposes.

YOUR PERSONAL INFORMATION You’re responsible for keeping your account info up to date. Providing fraudulent information isn’t allowed. Our secure servers encrypt sensitive information like credit card details. Our trusted payment gateways—Stripe & PayPal—ensure confidentiality.

YOUR RIGHTS You have legal rights to receive goods as described, of satisfactory quality, and meeting specific requirements agreed upon before placing your order. Products may slightly differ from what’s displayed on the website. Contact us for any doubts.

REFUND AND RETURNS POLICY For non-perishable items, refunds or exchanges are available within 14 days of delivery. For perishable items, like fresh produce, contact us within 24 hours of delivery for issues like damage or missing items. Complaints about perishables need to be addressed within 24 hours.

ACCEPTABLE USE POLICY You agree not to misuse our service, site, or systems in ways that violate laws.

WARRANTIES AND LIABILITY We’re not liable for third-party websites’ availability, quality, or content. Our site’s content is for general information only, and slight variations from the displayed products may occur. Use our service at your own risk; it’s provided on an “as is,” “as available” basis.

JURISDICTION AND APPLICABLE LAW English courts have jurisdiction over any claims related to our site or services. By using our services, you agree to submit to the courts of England and Wales in case of disputes.

FUTURE AMENDMENTS We might update this Agreement. Any changes become effective when posted on our site. By using our services post-amendments, you agree to the revised terms. It’s your responsibility to review this Agreement periodically. Customers ordering by phone are also bound by these terms, subject to updates.